Refund Policy

Last updated: June 5, 2026

  1. Nature of Transactions

1.1. All transactions made on the website https://donate.inclusivepractices.ge/ are voluntary, non-commercial donations aimed at supporting the social projects of the NNLE “Inclusive Practices”.

1.2. Since donations are voluntary and targeted at non-commercial statutory goals, they are generally considered final and non-refundable once processed.

  1. Exceptional Refund Circumstances

2.1. The Organization may consider a refund request only under the following exceptional circumstances:

  • An explicit technical error occurred on the website or payment gateway resulting in a duplicate transaction (double charge).
  • An unauthorized transaction was made using a lost or stolen card, subject to official confirmation from the cardholder’s issuing bank.
  • The User made an obvious typographical error regarding the donation amount (e.g., entered an extra digit by mistake).
  1. Refund Application Process

3.1. To request a refund in the exceptional cases listed above, the User must contact the Organization within 14 (fourteen) calendar days from the date of the transaction by sending an email to: info@inclusivepractices.ge.

3.2. The refund request must include: the donor’s full name, the date and exact time of the transaction, the amount, the last 4 digits of the bank card used, and the reason for the refund.

3.3. Validated refund requests will be reviewed within 5–10 business days. Approved refunds will be credited back exclusively to the original bank card used for the donation. The actual transfer time depends on the issuing bank.

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